Clients Rights & Responsibilities

Since many clients are receiving our services via Telehealth, it is important that our new clients become aware of their rights as a client, as well as their responsibilities.

It is the policy of Churchill Counseling to insure that each client has the Right:

  1. To be treated with consideration and respect for personal dignity, autonomy, and privacy.
  2. To service in a humane setting which is the least restrictive as defined in the treatment plan.
  3. To be informed of one’s own condition, of proposed or current services, treatment or therapies, or of the alternatives.
  4. To consent or to refuse any service, treatment team, therapy, or involvement in any research activities, upon full explanation of the expected consequences or such consent or refusal. A parent or legal guardian may consent or refuse any service, treatment or therapy, or research involvement on behalf of a minor client.
  5. To a current, written, individualized service plan that addresses one’s own mental health, physical health, social and economic needs, and that specifies the provision of appropriate and adequate services, as available, either directly or by referral.
  6. To active and informed participation in the establishment, periodic review, and reassessment of the service plan.
  7. To freedom from unnecessary or excessive medication.
  8. To freedom from unnecessary restraint or seclusion.
  9. To freedom from abuse, financial or other exploitation, retaliation, humiliation, and/or neglect.
  10. To participate in any appropriate and available agency services, regardless of refusal of one or more other services, treatments, or therapies, or regardless of relapse from earlier treatment in that or another service, unless there is a valid and specific necessity which precludes and/or requires the client’s participation in other services. This necessity shall be explained to the client and written in the client’s current service plan.
  11. To be informed of and refuse any unusual or hazardous treatment procedures.
  12. To be advised of and refuse observation by techniques such as one-way vision mirrors, tape recorders, televisions, movies, or photographs.
  13. To have the opportunity to consult with independent treatment specialists, advocacy or self-help groups, or legal counsel at one’s own expense.
  14. To confidentiality of communications and all personally identifying information within the limitations and requirements for disclosure to various funding and/or certifying sources, state or federal statutes, unless release of information is specifically authorized by the client or parent/legal guardian of a minor client, or court-appointed guardian of an adult client in accordance with Rule 5122.2-3-11 of the Administrative Code.
  15. To have access to one’s own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reasons in the client’s treatment plan.
  16. To be informed in advance of the reason(s) for discontinuance of service provision, and to be involved in planning for the consequences of that event.
  17. To receive an explanation of the reasons for denial of services
  18. To not be discriminated against in the provision of services on the basis of religion, race, sex, national origin, age, lifestyle, physical or mental handicap, developmental disability, or inability to pay, or in any manner prohibited by local, state, or federal laws.
  19. To know the cost of services.
  20. To be fully informed of all rights.
  21. To exercise any and all rights without reprisal in any form, including continued and uncompromised access to services, except that no right extends so far as to supersede health and safety considerations.
  22. To file a grievance.
  23. To have oral and written instructions for filing a grievance.
  24. To receive information in language and terms appropriate for the client.
  25. To have no conflict of interest: No agency employee may be a client’s guardian or representative.
  26. To consult with an independent treatment specialist or legal counsel at one’s own expense.

Client Responsibilities are as follows:

  1. To provide CCS with information about their medical coverage, if applicable.
  2. To keep all scheduled appointments to to notify us 24 hours in advance of appointment when unable to keep scheduled appointment.
  3. To be on time for all scheduled appointments.
  4. To follow all medically appropriate physician/nurse practitioner orders and prescriptions, and to comply with treatment as agreed upon in the client’s service plan.
  5. To treat all personnel with courtesy and respect
  6. To follow Churchill’s policy to not bring contraband such as illicit drugs or weapons into Churchill’s facilities.
  7. To provide complete health status information for accurate diagnosis and appropriate treatment.
  8. To call us, when possible, when receiving emergency care (such as hospitalization) within 24 hours or as soon as possible.
  9. To not use their cell phones while in waiting room, other than playing games or texting with the phone on Silent.
  10. To turn OFF cell phone and electronic devices while in session.
  11. To provide adequate supervision of their children, especially while in waiting room.
  12. To practice good hygiene, and limit the use of perfume, colognes, so as not to produce offensive odors.
  13. To be clean and sober for appointments, including when bringing children or others to an appointment.

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